GEM TV(Tamil) PRIVACY POLICY
Introduction
We are committed to protecting your privacy and will only use the information that we collect
about you lawfully. This policy is intended to give you an understanding of how and why we
use the information you provide to us both online and otherwise.
Please read this policy carefully to understand how we will collect, use and store your data. By
using our website or providing us with your personal information you agree to it being used
and stored in the manner set out in this policy. We may update this policy from time to time
without notice to you, so please check it regularly.
Our Privacy Policy In Brief
It’s important that you read the full policy to understand what information we hold, how
we may use it, and what your rights are - but if you don’t have time to read it all now,
here’s a quick summary:
•We collect information that is personal data. Personal data is information that can be used to
help identify an individual, such as name, address, phone number, email address, IP addresses
or website pages accessed.
•We collect information about everyone who engages with GEM TV. These could be
supporters, subscribers, viewers, those who participate in our programmes or events, donors,
volunteers, freelancers, employees or trustees.
•We collect information from supporters and donors to provide services or goods, provide
information, and resources our activities and fulfil our charitable objectives and for
administration. This information may also be used for research and wealth screening, analysis,
and for the prevention or detection of crime.
•We collect information from viewers when they contact us to assist them with their inquiries,
resource our activities, and fulfil our charitable objectives and administration.
•We only collect the information that we need or that you agree we can collect. We do our best
to keep personal information secure wherever we collect personal data online.
•We never sell your data and we will never share it with another company or charity for their
purposes.
•We only share data where we are required by law or with carefully selected service providers
who carry out work for us. We recognise the importance of ensuring that all our service
providers treat your data as carefully as we would, use it only as instructed, and allow us to
check that they do this.
•Our websites use cookies. For more information, please check our cookies policy.
These are the key points of the privacy policy. You will find the policy in full below.
This policy applies to all the websites we operate, our use of emails and postal mailings for
marketing purposes, and any other methods we use for collecting information. It covers what
we collect and why, what we do with the information, what we won’t do with the information,
and what rights you have.
GEM TV
SUPPORTER PRIVACY POLICY
What Information Do We Collect About You And Where Do We Collect It From?
We will only ever collect the information we need - including data to help improve our services
- or which you agree we can collect.
We collect personal data about you when you:
•Register to receive communications from us
•Request information, attend an event or make donations or purchase
•Use our website using cookies. (See separate Cookies Policy)
The personal data collected may include:
•Your name
•Your billing / postal address
•Your telephone number(s)
•Your email address
•The church you attend
•Information you enter onto our website
•Records of your correspondence with us
•Details of your visit to our website, and interaction with our e-mail communications, including
your IP address
You do not have to provide us with this information, but if you choose not to, then we may be
unable to give you the information or service you request. For example, you do not have to tell
us your telephone number, but it will help us to contact you quickly if we have a query. We
receive and store your email address when you fill in one of our online forms and also if you
subscribe to our emails or other e-publications we may offer.
You agree to us holding and using information about your religious affiliation by providing
information about the church you attend.
We do also receive information from other sources, for example: If we receive updated delivery
and address information from our mail & delivery services we will then correct your records.
We may also check data against public records, e.g. deceased records, to keep our database
accurate and up to date. We also receive information from public sources as part of our research
and profiling activity as explained above.
How Will We Use The Information About You?
We will process your data for the following reasons:
•To fulfil your requests and continually improve your interaction with our website.
•To deliver literature and other materials that you have requested from us.
•To administer a donation from you.
•For our internal administrative purposes and to keep a record of your relationship with us;
•To contact you by post, phone, e-mail and SMS for marketing purposes, to provide you with
information about us, our conferences, meetings, live streaming and products and any other
information we think may be of interest to you.
•To manage your communication preferences.
•To comply with applicable laws and regulations, and requests from statutory agencies.
•Prevent or detect fraud or the misuse of our website.
•Enable technical maintenance work to be carried out by specialists on our server systems.
We may also analyse and screen your personal information and create a profile of your interests
and preferences. This allows us to ensure communications are relevant and timely and provide
an improved experience for our supporters. It also helps us understand the background of our
supporters so that we can make appropriate requests to those who may be willing and able to
give more than they already do, enabling us to raise funds sooner and more cost-effectively.
When building such a profile we may make use of additional information about you, including
geodemographic information and measures of affluence. This information is taken from
publicly available sources, for example from public registers, such as listed Directorships,
typical earnings in a geographical area, information from the electoral roll, press reports and
social media posts. We may use third party suppliers to undertake these activities on our behalf
and share your information with them to the extent required.
Whilst generally we will seek consent to process your data at the point we collect it, in some
cases, we may process data without consent where it is within our legitimate interests to do so
(e.g. to process a donation you have made), provided that we respect your legal rights.
We will never sell or share your data with third parties for their marketing purposes. We will
not share your information with other individuals or organisations outside the GEM TV.
Within GEM TV, we will only share data to give you the best and most relevant experience.
We may allow our staff, consultants and/or external providers acting on our behalf to access
and use your information for the purposes for which you have provided it to us (e.g. to deliver
mailings, analyse data and process payments). We only provide them with the information they
need to deliver the relevant service, and we make sure your information is treated with the
same level of care as if we were handling it directly.
Our website contains links to other websites. This privacy policy only applies to this website.
When you link to other websites you should read their privacy policies.
What Is Our Legal Basis For Processing Data?
We rely on a variety of legal bases for processing data depending on the purpose of the activity
being undertaken.
We use a contractual basis for processing data relating to subscriptions, purchases and events
you have booked.
We rely on legitimate interests for a variety of purposes. Legitimate interest is about
balancing the interests of GEM TV against your rights and freedoms and having due
regard to your reasonable expectations about the use of your data. These purposes
include:
•Mailing you information about GEM TV related resources, events, newsletter and other
information that you might be interested in
•Thanking (either by mail or email) those of you who have made a financial gift
We also rely on the legitimate interests legal basis to share with you the fundraising needs of
the charity and to ask for your support, given your engagement with GEM TV’s resources,
events and programmes, provided that we have also previously obtained any additional consent
required to send this information to you in particular formats. For example, we will not send
fundraising information or requests to you by email or other electronic means or via automated
telephone calls where you have not opted into these formats beforehand. You can let us know
at any time if you would prefer not to receive these communications. We use your consent for
all the email newsletters delivered by us. Every email newsletter you receive provides a clear
opportunity for you to opt-out of/unsubscribe from future email newsletters.
We use compliance with a legal obligation as the basis for processing any legally required
activities.
How Do We Protect The Confidentiality Of Your Information?
The confidentiality of your information is safeguarded by:
•Protecting data from improper use such as unlawful access, changes or destruction and
accidental loss
•Ensuring that all our employees respect the confidentiality of our site visitors’ data
•Occasionally requesting proof of identity before we disclose personal information to you
How Long Do We Keep Your Data For?
We will keep your data for no longer than is necessary for the purposes for which it is
processed, by our internal data protection policy.
If you request to receive no further contact from us, we will keep some basic information about
you on our suppression list to avoid sending you unwanted materials in the future.
What Are Your Rights
You have the right to request a copy of the information that we hold about you. If you would
like a copy of some or all of your personal information, please contact us. We want to make
sure that your personal information is accurate and up to date. You may ask us to correct or
remove information you think is inaccurate.
You can also opt out of receiving all or some of our marketing communications or request that
we stop processing data about you for certain purposes (e.g. profiling) at any time, by
contacting us using the details below.
If you have any questions or are unhappy with something that we have done or failed to
do, we do want to know about it. Your comments enable us as an organisation to learn
and continuously improve our services. Please contact us by:
GEM TV|+91 73388 08319 | marketing@gemlive.tv
How Will We Let You Know Of Changes To Our Privacy Policy?
We keep our privacy policy under regular review and we will place any updates on this
webpage.
